Warranty Policy

Thank you for choosing products from Henrich Electronics Inc.
Please read User Manual and Terms of Warranty shipped with the products.
For all products that comply with Terms of Warranty, Henrich's maintenance system offers free warranty services 
In the event of a failure, please contact our service hotline at 312-212-3883. Our service hours are from 9:00am to 5:00pm Monday through Friday (EST).
Any products to be returned for service must have the information card, shipped with the product, completed and returned along with the product to
Henrich Electronics, Inc.
81 Monticello Lane
Storrs, CT 06268
United States.


Your product(s) will be serviced and returned to you in a timely manner.

Warranty does not apply under the following circumstances:

  1. Failure resulting from human error as dismantling equipment and refitting without permission.
  2. Failure is caused by environmental conditions that do not meet the product capability.
  3. Failure or damage caused by natural disasters (Fire, earthquake, etc)
  4. Failure or damage caused by misuse, incorrect installation or debugging of the product.


Henrich reserves the right to the above explanation. Please contact us for more details. 

Warranty Periods

Product Category Product Line Warranty Period
Industrial Ethernet Solutions  Rackmount Ethernet Switches   3 years
 DIN-Rail Ethernet Switches
 Industrial PoE Switches
 IEC61850-3 Ethernet Switches
 Media Converters